Đề 3 – Bài tập, đề thi trắc nghiệm online Kỹ năng giao tiếp

A A. Aggressive communication B B. Passive communication C C. Passive-aggressive communication D D. Assertive communication

A A. Using complex jargon B B. Speaking quickly to cover more points C C. Structuring your message logically and simply D D. Using very formal language

A A. Technological advancements B B. Shared understanding of all cultural norms C C. Ethnocentrism and stereotypes D D. Global access to information

A A. To show you are superior in knowledge B B. To ensure the message was understood as intended C C. To dominate the conversation D D. To criticize the speaker's viewpoint

A A. It limits creativity and spontaneous interaction. B B. It ensures everyone is always in agreement. C C. It reduces misunderstandings and improves efficiency. D D. It makes communication more complicated and bureaucratic.

A A. Delivering it publicly to set an example B B. Focusing solely on the person's flaws C C. Being vague to avoid hurting feelings D D. Being specific, focusing on behavior, and suggesting improvements

A A. Feeling sorry for someone B B. Understanding and sharing the feelings of another person C C. Agreeing with someone's opinion D D. Ignoring your own feelings to accommodate others

A A. It is when the subject receives the action; preferred for formality. B B. It is when the subject performs the action; preferred for clarity and directness. C C. It is when the verb is in the past tense; preferred for storytelling. D D. It is when the writing is very descriptive; preferred for creative writing.

A A. They are the same thing. B B. Sympathy is understanding another's feelings; empathy is feeling sorry for them. C C. Sympathy is feeling sorry for someone; empathy is understanding and sharing their feelings. D D. Empathy involves judgment; sympathy is non-judgmental.

A A. Agreeing to a task you don't have time for to avoid conflict. B B. Clearly stating your needs and boundaries while respecting others' rights. C C. Becoming aggressive and demanding to get your way. D D. Avoiding expressing your opinion to keep the peace.

A A. Loud sounds that disrupt hearing B B. Only physical distractions in the environment C C. Anything that distorts or interferes with the message being conveyed D D. Just the speaker's unclear pronunciation

A A. Facial expressions B B. Tone of voice C C. Written language D D. Body language

A A. Best Alternative To a Negotiated Agreement; provides leverage and a fallback option. B B. Basic Agreement Terms and Needs Analysis; outlines essential negotiation points. C C. Bargaining and Trade-off Negotiation Approach; describes a specific negotiation tactic. D D. Bottom-line Acceptance Threshold in Negotiation; sets the lowest acceptable outcome.

A A. Paraphrasing what the speaker said B B. Interrupting to offer solutions C C. Summarizing key points D D. Asking clarifying questions

A A. It always increases efficiency. B B. It can lead to misinterpretation due to lack of non-verbal cues. C C. It always makes communication more personal. D D. It eliminates all communication barriers.

A A. The tendency to focus only on negative aspects of a person. B B. The tendency for an impression in one area to influence opinion in another area. C C. The effect of bright lighting on communication. D D. The tendency to ignore first impressions.

A A. For sending routine updates. B B. For conveying highly sensitive or confidential information. C C. For scheduling meetings. D D. For confirming decisions made in meetings.

A A. To show off your knowledge. B B. To interrupt and redirect the conversation. C C. To ensure mutual understanding and resolve ambiguity. D D. To confuse the speaker.

A A. Tone only matters in spoken communication. B B. Tone sets the emotional context and impacts how the message is received. C C. Tone is irrelevant in professional emails. D D. A negative tone always makes communication more effective.

A A. It is irrelevant to communication skills. B B. It helps you understand your own communication style and its impact on others. C C. It makes you overly critical of your own communication. D D. It allows you to completely control others' perceptions of you.

A A. Specific and focused. B B. Judgmental and personal. C C. Actionable and solution-oriented. D D. Timely and regular.

A A. Formal communication channels B B. Official company newsletters C C. Informal communication networks D D. Public announcements from management

A A. Body language is not really noticed by others. B B. Body language can contradict your verbal message and cause miscommunication. C C. Only verbal communication truly matters. D D. Body language is only important in formal presentations.

A A. Emotional appeal. B B. Logical reasoning. C C. Credibility or ethical appeal. D D. Forceful and aggressive delivery.

A A. To get a 'yes' or 'no' answer B B. To limit the conversation C C. To encourage detailed and elaborate responses D D. To quickly end the conversation

A A. Fluency in language B B. Active listening C C. Strong vocabulary D D. Assertive speaking style

A A. Repeating the speaker's words verbatim B B. Offering unsolicited advice C C. Restating the speaker's message in your own words D D. Changing the subject of conversation

A A. Ignoring cultural differences to treat everyone the same. B B. Being aware of and respectful towards cultural differences. C C. Assuming everyone shares your cultural norms. D D. Only communicating with people from your own culture.

A A. Reading directly from notes to avoid mistakes. B B. Maintaining consistent eye contact with the audience. C C. Speaking in a monotone voice to remain neutral. D D. Rushing through the presentation to save time.

A A. Independent critical thinking. B B. A desire for harmony or conformity that results in irrational or dysfunctional decision-making. C C. Open and honest debate. D D. Effective brainstorming sessions.